Season’s Greetings from SAS Social Media Team

’Twas a week before Christmas at London-Heathrow
The skies darkened over and it started to snow

And just as they say that it pours when it rains
The snow kept on falling, grounding all planes

Pretty soon all terminals were flowing over
With passengers wanting to go home to their lover

For two long days, not a plane left the ground
And we brought the old Facebook-team around

From early morning, to late at night
We were on Facebook, setting things right

With the help of our friends, all over SAS
We did what we could to help with some class

Rebookings and care, refunds and trains
The questions came back – “Where are the planes?”

Our colleagues all over this great air line
Pulled all the stops, to make it all fine

When it all seemed hopeless, and spirits started to fall
Someone wrote “SAS – you rock!” on our wall

All spirits were lifted and we had another go
Helping out or passengers, stranded by snow

And just as we said: “Enough with this trouble”
“We’re going to London – bring your own shovel!”

The good news came, from that snowed-in aerodrome
“Both runways are open – we’re flying home”

And the news started flowing, on Facebook and Twitter
We’re back in business – we’re leaving this sh***er!”

And as planes rose into that wintery sky
With cheers from every SAS-gal and –guy:

“Let’s fill those airplanes, and don’t groan!”
“We’re finally, finally binging’em home”

With only a few hours until Christimas-dinner,
We’ve proven once again – social media’s a winner!

With lightening speed, and in a folksy tone
We reach out to people’s PC and smart-phone

So next time you find yourself in a mess,
Type in facebook dot com slash S-A-S

So Santa, as you fly with your raindeer
Don’t you worry – we will be here!

We have what we want, but just so you know:
Santa, please give another snow-plow to Heathrow!

Merry Christmas from the whole Social Media Team

Christian Kamhaug
Head of Social Media
Scandinavian Airlines